Shipping and Returns

Shipping:

All shipments are processed through Canada Post. The average shipment time is between 5-14 days business days; not limited to any delays, exceptions and errors from the shipping provider. All customers must be of legal age in their province, state or country.

Returns:

Purchases of any product or service on wearepouf.com are not eligible for returns & refunds. 

Damaged product: 

In the unlikely event that an order has arrived damaged or incorrect, please contact wearepouf@gmail.com within 5 business days of the order delivered with a description of the damage and 2-3 pictures of the defective product. Replacements of a damaged or defective product are under the discretion of POUF. 

Questions about shipping or returns should be sent to our team at wearepouf@gmail.com.